At Frsh & Clean Express LLC, we strive to provide high-quality laundry services and ensure that our customers are satisfied with the results. If you are not completely satisfied with our services, please review our refund policy below.
1. Eligibility for Refunds
Service Issues:
If there is an issue with the quality of our service—such as stains not being removed, damage to your items, or any other service-related concerns—please contact us within 48 hours of receiving your laundry. We will investigate the issue and, if valid, offer a refund or a complimentary re-cleaning, depending on the situation.
Incorrect Orders:
In the case of incorrect items returned or missing items, please notify us within 48 hours of receipt. We will make every effort to resolve the issue, which may include offering a refund or reprocessing the laundry.
Customer Error:
Refunds are not typically issued for customer errors, such as providing incorrect instructions or failing to follow our care guidelines. Please ensure that all items are checked and instructions are accurate when scheduling our services.
2. How to Request a Refund
To request a refund or address any service issues, please contact us using the following methods:
Include your order number, details of the issue, and any relevant documentation or photos to help us resolve your request efficiently.
3. Refund Process
Review and Resolution:
Upon receiving your refund request, we will review the details and determine the appropriate resolution. This may include a refund, re-cleaning, or other remedy as deemed suitable.
Refund Issuance:
If a refund is approved, it will be processed using the original payment method. Please allow 5-7 business days for the refund to be reflected in your account, depending on your bank or payment provider’s processing times.
4. Exclusions
Special Orders and Custom Services:
Refunds are not provided for special orders or custom services that are fulfilled as requested, unless there is a clear service issue.
5. Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website, and we will notify you of significant updates through our communication channels.
6. Contact Us
For any questions or concerns regarding our Refund Policy or to request a refund, please contact us:
Frsh & Clean Express LLC – Committed to Your Satisfaction.
Your trusted partner for professional cleaning services. We specialize in residential and commercial cleaning solutions designed to leave your space spotless, fresh, and inviting.
